Executive Brief: Mobile Remote Deposit Capture Capabilities
Even though many consumers are using their phones to make electronic payments with banking and payment apps on their smartphones and other mobile devices, checks remain an important source of money for many people when receiving payments, payroll funds, reimbursements, and other receipts.
This executive brief examines the expansion of awareness and usage of mobile remote deposit capture (MRDC) in today’s banking world. Many banking customers who had previously cashed checks in the teller line or deposited them via an ATM are now embracing MRDC. Through proprietary ath Power voice-of-the-customer research, we review just how popular this capability is to banking customers, the percentage of respondents who use it, reasons for non-usage, and the potential for growth going forward.
During January 2017, 3,070 retail banking consumers responded to an online survey composed of questions designed to identify factors that determined satisfaction with their digital experience, and to uncover impediments to producing such an experience. Of the 3,070 respondents, 2,379 identified themselves as current mobile banking users. Through this evaluation, consumers provided information about their current digital banking behaviors, the features and functionality they value or would like to see added, and an assessment of their current digital banking experience. The insights from these findings are chronicled in this year’s edition of The ath Power Consumer Digital Banking StudyTM.